Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to urjaenterprise1976@gmail.com.
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- Urja Enterprise – Frequently Asked Questions
- 🔁 Returns & Exchange FAQs
- 🚚 Shipping FAQs
- 🧼 Product Care FAQs
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Urja Enterprise – Frequently Asked Questions
Q: What does Urja Enterprise offer?
✅ A: Urja Enterprise provides high-quality hardware and home improvement products like plumbing fittings, bathroom accessories, door & window hardware, and tools.
Q: Why should I choose Urja Enterprise?
✅ A: We deliver durable, modern, and reliable hardware that is quality-tested and long-lasting.
Q: What materials are your products made from?
✅ A: Our products are made from stainless steel, brass, UPVC, CPVC, and aluminum — all known for strength and durability.
Q: Are your products rust-proof?
✅ A: Yes, most of our products are rust-resistant with special coatings to handle moisture and weather.
Q: Are the products suitable for indoor and outdoor use?
✅ A: Absolutely! They are perfect for homes, offices, and commercial spaces — both indoors and outdoors.
Q: Are your fittings leak-proof?
✅ A: Yes, all our fittings are designed for proper sealing and leak-proof performance.
Q: Are the products certified?
✅ A: Yes, many of our products follow ISO or equivalent quality standards.
Q: Are the products easy to install?
✅ A: Yes, our products are DIY-friendly and also preferred by professional installers.
Q: Do you provide installation support?
✅ A: Yes, we provide video guides, manuals, and customer support via WhatsApp or phone.
Q: Are the products suitable for residential and commercial use?
✅ A: Yes, they are ideal for both — homeowners, builders, and contractors use our products.
🔁 Returns & Exchange FAQs
Q: What is the 7-Day Trial?
✅ A: You can try our product at home. If it doesn't meet your expectations, you can return it within 7 days in unused condition for a full refund.
Q: What are the terms and conditions of the return policy?
✅ A: Returns are accepted only if:
– The product is unused and undamaged
– It's returned in the original packaging
– The return request is made within 7 days of delivery
– The product is unused and undamaged
– It's returned in the original packaging
– The return request is made within 7 days of delivery
Q: What is the return process?
✅ A: Just contact us through phone, WhatsApp, or email. We’ll help you schedule a pickup and process your refund once the product passes our quality check.
Q: How long does the return process take?
✅ A: The return and refund process usually takes 24-48 Hours, depending on your location and courier pickup.
Q: How does the exchange policy work? What if I encounter size issues?
✅ A: If the size doesn’t fit, we offer a free exchange. Just request a size change within 7 days, and we’ll arrange pickup and send the new size after inspection.
🚚 Shipping FAQs
Q: Do I pay for shipping? Is the shipping free?
✅ A: Yes, shipping is free across India on all eligible orders. There are no hidden delivery charges.
Q: How long does it take for the shoes to ship?
✅ A: Orders are usually processed and shipped within 24–48 hours after confirmation.
Q: How many days does it take for the Products to reach?
✅ A: Delivery usually takes 3–7 working days, depending on your location and courier service availability.
🧼 Product Care FAQs
Q: How do I take care of my Urja Enterprise products?
✅ A: To maintain long life and performance:
– Clean regularly with a soft cloth and mild soap
– Avoid abrasive scrubbers or strong chemicals
– For metal products, polish occasionally to retain shine
– Clean regularly with a soft cloth and mild soap
– Avoid abrasive scrubbers or strong chemicals
– For metal products, polish occasionally to retain shine
Q: Are the products easy to maintain?
✅ A: Yes, our hardware items are designed for low maintenance and long-term use with basic care.
Q: Are the products weather-resistant?
✅ A: Yes, most outdoor-use products are made with anti-rust and weatherproof coatings, suitable for Indian climates.
Q: Can I wash the hardware products with water?
✅ A: Yes, but avoid soaking in water. Use a damp cloth and dry immediately to prevent any moisture stains or rust.
Q: Do your fittings require special servicing?
✅ A: No special servicing is needed. Just check fittings periodically for tightness and keep them clean to ensure durability.